COVE CREEK :: SMALL BATCH NATURAL BODY CARE

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Cancelling a Single One-time Order:

We all change our minds occasionally. As long as an order has not been assigned a tracking number, we are happy to cancel an order. Note: we strive to ship within 24 hours of receiving an order. Once a tracking number has been assigned, an order can not be cancelled.

To cancel an order, contact us via email or phone to indicate your wish to cancel. You must receive our acknowledgement to confirm we have cancelled the order. In the event your request to cancel is not acknowledged and is shipped, there will be a 50% restocking fee should you wish to return the order. Original outbound shipping fees are not refundable. You will be responsible for shipping fees to return the order to our North Carolina warehouse.

 

Cancelling an Auto-Ship Order:

You are sent an email reminder 5 days prior to all Auto-Ships being packed and shipped. This reminder provides time for you to make any adjustments or cancellations. Important note: If you opt to turn off your Auto-Ship, please remember to scroll to the bottom of the page, check the checkbox confirming you understand your changes, and click the SAVE button. In the event you turn off your Auto-Ship and do not click SAVE, any request for refund once the Auto-Ship order has been assigned a tracking number and shipped will be subject to a 50% restocking fee, plus return shipment fees. Original outbound shipping fees are non-refundable.

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