COVE CREEK :: SMALL BATCH NATURAL BODY CARE

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COVE CREEK
Shipping


At Cove Creek we develop our natural skin and body care products in-house in small batches to ensure our ingredients are at their freshest. If we should have a delay on in-stock availability, an anticipated shipping date will be posted on the product detail page.

Shipping
All orders for in-stock products are usually shipped within 24 to 72 hours, Monday through Friday, 8:30 AM to 4:00 PM Eastern Time. During the last days of each calendar month we see an uptick in shipment volume which may extend time to ship by an additional business day.

Covid-19 Delays
Occasionally our products may not be available due to supply chain delays as a result of the Covid-19 pandemic. If shipping will be delayed on a product, our product details page will indicate an anticipated shipping date.

Carriers
We rely on the US Postal Service as our primary shipping carrier. The US Postal Service provides service to rural addresses without additional surcharges.

Shipping Rates 
The rate charged for shipping is based on the weight of your order. All orders are shipped via Priority Class with a tracking number. Cove Creek does not offer ongoing free shipping by increasing the product price; we prefer to price our products and shipping separately for transparency. Beginning in the holiday season 2020, USPS is charging a holiday surcharge, which we do not pass on to you. During checkout you will be provided your shipping rate.

Military APO/FPO/DPO Addresses
Products may be shipped to Military APO/FPO/DPO or Military P.O. Box addresses, but some restrictions may apply. Orders being sent to Military P.O. Boxes or Military APO/FPO/DPO addresses will be shipped via US Postal Service and cannot be shipped via overnight or second day service.

Puerto Rico Shipments
We ship orders to Puerto Rico via US Postal Service Priority Mail which provides a tracking number. There is no additional shipping charge for Puerto Rico shipments. 

Order Tracking
Once your order ships, you will receive a tracking number for your reference. If an order is not received, we will reference the tracking number status. If the tracking number shows delivery complete, we will consider the delivery complete. Any "porch thefts" are out of our control, and we can not provide refunds if the tracking details shows a delivery is successful to the address on record. Occasionally a delivery is lost in transit; if this should happen we will assist you with details in filing a claim with USPS. If an order is returned to us as undeliverable as addressed, we will hold the order for reshipping for 10 days and contact you. Once reshipping charges are paid, we will reship your order.

Back Orders
If an item becomes back ordered after your order is placed prior to shipping, we will ship the part of your order that is in stock, and notify you of the back ordered item with an anticipated shipping date. You will have an option to cancel the back order or have it shipped when ready.

Eco-friendly Packaging
Cove Creek is continually working toward minimizing our eco footprint in our product packaging and shipping materials. We use post-consumer resins or biodegradable glass for our product containers, and recycled materials for our shipping solution. We are also working to shift our packaging to using Ocean Waste Plastics wherever possible, which we expect to introduce in the next 12 months.
 

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